1. Introduction
KIETRIX (“we,” “us,” or “our”) operates the website at https://www.kietrix.com (the “Site”). This Privacy Policy explains how we collect, use, and protect personal information when you use our Site for after-sales support related to products purchased on Amazon. By using the Site or submitting information through our after-sales form, you agree to the practices described in this Policy.
2. How we use the support information you provide
We collect only the information required to verify your Amazon order, understand the product issue you report, and provide after-sales support for your product (including returns, exchanges, repairs, and warranty service). We do not use your support request details for unrelated advertising, marketing, profiling, or any other commercial purposes.
3. Categories of data we process
Support requests may include:
Amazon order number
Email address
Name, shipping address, billing address, and phone number (only when needed for product replacement or reshipment)
Product name or model and a description of the issue you report
If you voluntarily send photos, screenshots, or other files through customer support, they are processed only to handle your request and to maintain a support record.
4. Legal basis and consent
We process support records to respond to your request, fulfill after-sales obligations, meet legal requirements, and document product support activity.
Where consent is required under GDPR or similar rules, we request it separately before collecting optional information. Essential website functionality does not depend on optional consent choices. You may withdraw consent at any time by contacting us at support@kietrix.com.
5. Cookies and local storage
This support center does not use optional tracking, analytics, or advertising cookies.
We only use essential technical storage necessary for the basic operation of the after-sales form. No optional tracking preferences are stored.
6. Retention and deletion
Support records are retained for approximately two (2) years, or only for as long as necessary to resolve the request, document product support history, satisfy legal or bookkeeping obligations, or meet product safety requirements.
You may request access, correction, or deletion of your personal data where applicable by law by contacting us at support@kietrix.com.
7. Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to request data portability.
To exercise these rights, contact us at support@kietrix.com. We may request reasonable verification before responding.
We do not sell or share personal information for advertising purposes. California and European Union residents have additional rights under applicable privacy laws.
8. Marketplace order verification
If your order was placed through Amazon or another marketplace, we may cross-check the support information you provide against the order details to verify product ownership and confirm warranty eligibility.
We do not receive your payment card details from the marketplace through this support center.
9. Data Security
We implement reasonable technical and organizational measures to protect the personal information we process against unauthorized access, loss, misuse, or alteration. While we strive to safeguard your data, no method of transmission over the Internet or electronic storage is completely secure.
10. Third-party service providers
We may share limited support information with trusted third-party service providers (such as logistics partners, repair centers, or cloud hosting providers) solely as necessary to fulfill your after-sales request. These providers are required to process the data only for the purposes we specify and in accordance with applicable data protection laws. We do not sell your personal information.
11. Children’s Privacy
Our Site and after-sales support services are not directed to children under the age of 16 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the bottom will reflect the most recent version. Please review this page periodically.
If you have questions about this Privacy Policy or how we handle your information, please contact:
KIETRIX
Email: support@kietrix.com